Frequently asked questions

What owners usually ask.

Exact arrangements are always set out in your agreement. If your question is not here, please ask.

Getting started

Do I need to live abroad to use your services?

No. We work with owners living abroad, those who come and go during the year and owners who simply want practical help with a property.

Which areas do you cover?

We work in the Central Algarve, with offices in Albufeira and Almancil. If you are not sure whether your property is within our area, tell us where it is and we will let you know.

Do you look after apartments as well as villas?

Yes. Apartments and villas have different needs, and the proposal reflects the property in question.

Do I have to take every service?

No. You can choose a single service or combine several. Each arrangement is written around the property and how you use it.

Can I start while I am abroad?

In most cases, yes. The first conversation can be by telephone. Where a visit is needed in your absence, it is arranged with your authorisation.

Who will I deal with?

Viktoriia is your point of contact. Suppliers and other people may carry out specific work, but you will know who to speak to.

Inspections and care

How often will you visit my home?

That is agreed with you. It depends on the property, the season and how often it is occupied.

What do you check on a visit?

General condition indoors and outside: visible signs of leaks, damp and storm damage, doors, windows and shutters, the garden and pool, and obvious maintenance needs. See our inspections page for detail.

Is an inspection the same as a building survey?

No. Our visits are visual oversight, not a certified building or technical inspection. They cannot detect hidden defects or test installations. If a specialist is needed, we will tell you.

Will you tell me if you find a problem?

Yes. We will explain what we saw and what could be done next. Any follow-up then proceeds as agreed with you.

Can you check the house after a storm?

A visit after severe weather can be included or requested, depending on your agreement and on what is practical at the time.

Can you work with my existing gardener or pool company?

Yes. If you already have suppliers you trust, we can work with them. If you need new ones, we can suggest suppliers.

Costs, keys and authorisation

How much does it cost?

We prepare a personalised proposal rather than publishing a fixed price list, because the work depends on the property and the agreed scope. Your proposal will set out the fees that apply.

Are supplier costs included in your fee?

Supplier and other third-party charges are separate from our management fees, unless your agreement says otherwise.

Will you carry out work without my approval?

Work proceeds as you have authorised. Your agreement records what must come to you first and how approvals work.

Can you pay bills on my behalf?

We can organise payments you have authorised, in the way set out in your agreement. We do not assume open-ended authority over your finances.

How are my keys handled?

How keys and access are managed is agreed when we begin working together.

Are you available around the clock?

We do not promise a 24-hour service or fixed response times unless your agreement specifically provides for them. We will discuss with you how urgent matters should be handled.

Rentals and specialist matters

Can you help with holiday rentals?

We can coordinate preparation, arrivals and departures, cleaning and local guest assistance, where your agreement includes them and the property meets the applicable requirements.

Do I need a licence to let my property?

Short-term tourist letting in Portugal generally requires Alojamento Local registration, along with other obligations. Please take advice from a qualified professional about your situation.

Do you guarantee rental income?

No. We do not guarantee occupancy, income or yield.

Do you give legal or tax advice?

No. We provide practical property support. For legal or tax matters, please consult a suitably qualified adviser.

Can you arrange transfers or car hire?

We can help coordinate these on request, subject to confirmation and third-party availability. They are not automatically included in a management arrangement.

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